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Warranty Policy

SOLOSHOT products are guaranteed to be free from defects in materials and workmanship when properly used for their intended purpose and in their intended operating environment for one year from the original purchase date.  If any product proves to be defective and is covered by the warranty, we will repair or, at our option, replace your SOLOSHOT unit without charge.  We are not responsible for shipping costs associated with warranty returns.  For complete details, see the information below which is also located in the manual that comes with each new SOLOSHOT. If your SOLOSHOT needs service, or if you are not sure and want to see if your SOLOSHOT needs to be serviced, please start by contacting our support team through our Contact Us page.  Many issues that seem like they may require a SOLOSHOT unit to be repaired or replaced under warranty can actually be solved without sending the unit in. If we need to repair or replace your SOLOSHOT under warranty coverage, our support team will provide you with return shipping instructions and work hard to get you a working SOLOSHOT as quickly as possible.

Please note that any and all SOLOSHOT2 units and accessories purchased after August 15, 2015, whether by direct purchase or with authorized third party retailers, are not covered by the 1 year Limited Warranty due to discontinuation of manufacturing. All repairs that can be made to units purchased after August 15, 2015 will be subject to repair and shipping fees, as well as subject to the availability of remaining parts. Once the remaining parts have been exhausted, we will be unable to make any further repairs. 

What is covered by the warranty? Answer:  SOLOSHOT products and accessories (the “Product”) are guaranteed to be free from defects in materials and workmanship when properly used for the Product’s intended purpose and in its intended operating environment.  This limited guaranty applies only to the original end user (“you”) of the Product and is not transferable.  In the event of such defects during this period, your exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer to repair or, at its option, replace the Product with a comparable product.  Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, even though any defect or loss resulting therefrom is caused by negligence or other fault.

Are there any limitations?   Answer:  Damage resulting from ordinary use or normal wear and tear is not covered by this or any warranty, and this warranty does not apply to any Product that has been: (i) altered, repaired or modified, other than by Manufacturer, (ii) damaged or destroyed by accidents, water damage or similar events or by any intentional, reckless or negligent acts or omissions of any party. Manufacturer assumes no liability, and you release Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim related to or resulting from or during the use of the Product, whether or not such use is foreseeable by Manufacturer, or (iii) SOLOSHOT3 and accessories must be purchased direct from Soloshot, Inc at Soloshot.com or on Amazon.com, or through an authorized retailer. Products and accessories purchased on eBay and/or from an unauthorized reseller are not covered by Soloshot, Inc's warranty.  ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL MANUFACTURER BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MANUFACTURER’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How Long is the Coverage Period?   Answer:  The warranty coverage runs for one year from the date your Product ships.

What will Manufacturer do and not do to correct any defects during the warranty period?   Answer:  In the event of such defects during the warranty period, your exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer to repair or, at its option, replace the Product with a comparable product. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, even though any defect or loss resulting therefrom is caused by negligence or other fault.  Damage resulting from ordinary use or normal wear and tear is not covered by this or any warranty, and this warranty does not apply to any Product that has been: (i) altered, repaired or modified, other than by Manufacturer, or (ii) damaged or destroyed by accidents, water damage to the base unit or similar events or by any intentional, reckless or negligent acts or omissions of any party. Manufacturer assumes no liability, and you release Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim related to or resulting from or during the use of the Product, whether or not such use is foreseeable by Manufacturer.

How do I get service?

In the event of a defect during the period covered by this warranty, contact SOLOSHOT Inc. through our Contact Us page for instructions. Please note that you shall bear the cost of shipping the product to the warehouse, and SOLOSHOT Inc. shall bear the cost of shipping the product back to you after the completion of service or replacement under this limited warranty.

How does US State law apply? Answer: This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

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Pay ZERO now with affirm and eliminate some or all of your monthly payments with Rewards.

Even just ONE referral per month is more than enough to *cover your monthly payment!

*Rebates are applied your Affirm balance, not directly to your monthly payments. Your monthly payments will stop once you Affirm balance is zero.

See Referral Program Terms & Conditions

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Referral Program

Your SOLOSHOT really attracts a crowd, so turn your Robot Cameraman into a salesperson with your own custom referral sticker.

Earn up to $210 back on your very first referral and $110 back on each additional referral.

FAQs

How do I refer people?

We know your SOLOSHOT3 can attract a crowd, so we help you put it to work by sending you 2 stickers to affix to the sides of the Camera/Base. You can also share your code with close family, friends and teammates.

How do I get my sticker?

We include 2 stickers with your SOLOSHOT3 order.

What do customers get for using my code?

They save $100 off any SOLOSHOT3 + OpticX Camera bundle.


What do I get when customers use my code?

If you did not use someone else's code
to purchase your SOLOSHOT3 then for your first referral sale you receive a rebate of $100 + 10% of the price you paid for your SOLOSHOT3.

If you did use someone else's code to get $100 off your SOLOSHOT3, then you receive a rebate of 10% of the price you paid. For all additional referrals you receive a rebate equal to 10% of your original purchase price.

How do I claim my Rebates?

We will send your Rebates directly to your payment method used to make your purchase within 60 days of confirmed delivery to the referred customer.

What if I already bought my SOLOSHOT?

Send us an email to support@soloshot.com with your order number and we will mail you stickers for free.

Please do not post on coupon sites or spam your social media as we reserve the right to reject non-organic sales and cancel an abused code at any time.

See Referral Program Terms & Conditions

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